Dear Customers,
Carbon my Ride are closely monitoring the UK governments advice on the recent COVID-19 outbreak and we’re taking appropriate measures accordingly. We are highly committed to ensuring the welfare and safety of our Employees and Customers.
With this in mind, we will continue to operate under normal circumstances and although we believe that product supply interruptions from our suppliers and manufacturing partners will be unavoidable, we can assure you that We will be working as tirelessly as ever to maintain our stock levels and ready for prompt deliveries.
Please see below a Frequently Asked Questions from our Delivery Partners (Royal Mail/Parcel Force):

1. Can customers catch coronavirus from the mail?
Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels.

2. What precautionary actions are you taking to ensure the health and safety of colleagues?
We take the wellbeing of our employees very seriously. In line with guidance from Public Health England, we are advising colleagues that good hand hygiene is the first and most important line of defence. Disposable gloves are also available to our people on request.

3. What actions will Royal Mail take in the event of a suspected or confirmed case of coronavirus with one of our employees?
Should we have a confirmed employee case, we will work with Public Health England who sets out the required actions for the relevant Royal Mail office (if the employee has been in work) and any wider actions relating to people the employee has been in contact with. We have all the systems and processes in place to carry out cleaning of our property, if required.

4. What will happen if one of Royal Mail’s sites has to close because of an outbreak of the virus?
Any decision to close one of our units would be made in line with Public Health England guidance. We have strong contingency plans in place to ensure mail is kept moving. The scale, vast network and business continuity expertise of our organisation mean we have extensive experience in being able to quickly deploy diversion plans so we continue to provide customers with access to our collection and delivery services, and their mail.

5. If I have had to close my own premises due to an outbreak, what will Royal Mail do with my mail?
We have a strong track record of providing alternative ways for customers to access their mail. We would aim to keep customers’ mail safe until they’re able to collect it, have it redelivered or redirected/diverted to an alternative address.

If you have any further concerns please do not hesitate to contact us via email info@carbonmyride.com.

We would like to wish you all and your families the best of luck through these challenging times - our hearts go out to anybody that has been affected by this. Let’s stay at home, stick together, be kind and try our very best to support those around us.